WAFA's CV

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WAFA MOHAMMED FARAH AHMED

AHMED

Dubai

Profile summary

Strategic executive with 17 years shaping customer service and operations outcomes in the GCC. Known for directing daily administrative operations, managing customer relationship workflows, and coordinating across internal departments. Committed to delivering operational excellence and maintaining service delivery standards.

Career highlights

Operations Direction: Directed daily administrative and customer service operations at Majid Al Futtaim Properties Group, steering service delivery standards and coordinating across internal departments.

Customer Support: Handled inbound customer inquiries and administrative support for property projects as a customer service representative at Emaar Properties.

Transaction Processing: Managed customer interactions for Salik account services at the Roads and Transport Authority, executing transaction processing and complaint resolution workflows.

Key skills

ProfessionalAbility to take on work responsibility Customer Service Excellence Customer Relationship Management Complaint Handling & Resolution Communication Skills Administrative Support Microsoft Office (Word, Excel, Outlook) Data Entry & Record Management Teamwork & Collaboration Problem Solving Time Management Windows Customer Service Complaint Resolution Operations Coordination Transaction Processing Account Services Record Management Front Desk Operations Excel Power BI
SkillsCustomer Operations Reporting Process Improvement
SupportCustomer Success Communication Troubleshooting
RetailPOS

Professional experience

Customer Service team leaderFeb 2011 - Mar 2026
Majid Al Futtaim Properties GroupUAE

Reported to the regional director while overseeing operations for customer service. Steered daily service delivery standards and coordinated across internal departments to maintain operational alignment.

  • Answered customer inquiries and processed service requests.
  • Resolved customer complaints within established timeframes.
  • Maintained customer records by updating internal databases.
Customer Service RepresentativeJul 2009 - Mar 2010
Emaar PropertiesUAE

Executed customer service operations under the operations manager, managing inquiries and administrative support for property projects within the unit.

  • Resolved inbound customer inquiries and service requests according to company protocols.
  • Maintained professional relationships with clients through direct communication.
  • Supported administrative and front-desk operations to keep daily workflows moving.
Customer Service Representative (Salik)Apr 2007 - May 2009
Roads and Transport Authority (RTA)UAE

Handled customer service operations for the Salik account, overseeing service inquiries, account management, and standardized transaction processing workflows.

  • Executed customer requests and account transactions for Salik services according to established standards.
  • Resolved service issues and customer complaints within designated operational guidelines.

Education

High School Certificate
  • UAE

Languages

Arabic · Professional

English · Professional